FAQ
If your schools plan offers dependent coverage, insurance may be purchased during the enrollment period. Please see your schools plan brochure for more details.
Medical ID cards are most commonly provided in electronic format. If an electronic ID card is available, you can view it by following the instructions listed on your insurance carriers website. If the insurance carrier prints ID cards (usually upon request), it will be mailed to your current address on file; you will typically receive it within a few weeks of the date your coverage begins. If you have not yet received your id card, or need a replacement, please contact our Customer Care Unit at 1-800-853-5899 M-F, 8am-5pm PST, or send us a message.
Each time you visit a health care provider, make sure you present your medical ID card. Your medical ID card gives the provider the information they need to bill your insurance carrier. The provider then submits claims to the carrier for payment, and any remaining balance owed will be billed to you.
First, please visit your campus health center, if available. Please note that some medical plans require written permission from the campus health center before you visit an off-campus medical provider. It is not mandatory that you use a provider within your plans network. However, you may pay higher coinsurance, or in some cases, you may not be covered when using an out-of-network provider. Please see your schools plan brochure for more details. If an emergency exists, please call 911.
To obtain a Certificate of Coverage (Letter of Creditable Coverage), call our Customer Care Unit at 1-800-853-5899 M-F, 8am-5pm PST, or send us a message.
Call our Customer Care Unit at 1-800-853-5899 M-F, 8am-5pm PST, or send us a message.