Frequently Asked Questions

Whether you’re new to student health insurance or already familiar with how it works, there may be times when you need assistance. You’ve come to the right place. We’ve assembled a list of Frequently Asked Questions to help. If you don’t see your question listed below, feel free to call us at 1-800-853-5899 M-F, 8am-5pm PST, or send us a message.

Where can I find information about my school’s health insurance plan?
What options do I have if I or my family doesn’t qualify for a school health insurance plan?
Where can I find my policy number?
Does the cost of insurance change if I purchase after the start date?
When is payment due?
Can I receive a refund?
Can I enroll my spouse/domestic partner and/or children?
When will I receive my medical ID card?
How do I use my medical ID card?
Where do I go for medical care?
I need to show proof that I have had/currently have medical coverage. What do I do?
What is a Student Insurance Account?
Can I set up a Student Insurance Account even if I’ve already completed my student insurance enrollment?
Still have questions?

Products and services are offered through Wells Fargo Insurance Services USA, Inc., a non-bank insurance agency affiliate of Wells Fargo & Company, and are underwritten by unaffiliated insurance companies. Some services require additional fees and may be offered directly through third-party providers. Banking and insurance decisions are made independently and do not influence each other.